Maintenance
Routine checks, cleaning and fault handling for photocopiers, multifunction printers and large-format equipment.
SERVICE CAREChecks, cleaning and repair coordination.
- Inspection
- Cleaning
- Fault handling
EQUIPMENT SERVICE & SUPPORT
Support before, during and after installation.
Free equipment demos, practical technical support and an unconditional free temporary loan machine if your existing machine has any problem.
END-TO-END SUPPORT
One team across the equipment lifecycle.
The exact service scope depends on the machine, location and quotation. These are the main areas our team can coordinate.
Toner, Ink & Parts
Toner, ink, printheads and replacement parts planned according to machine model, usage and quotation terms.
CONSUMABLESSupplies matched to your machine model.
- Toner
- Ink and printheads
- Parts planning
Delivery & Placement
Delivery, placement and handover for offices, schools, showrooms, project sites and temporary workplaces.
DELIVERYEquipment reaches the confirmed location.
- Delivery schedule
- Placement
- Handover
Installation & Setup
Initial setup, applicable basic network configuration and function checks for the selected equipment.
SETUPNetwork and function checks before use.
- Initial setup
- Basic network
- Function check
User Guidance
Practical guidance for copier operation, scanning workflows, interactive white boards and daily use.
GUIDANCEYour team understands the key functions.
- Basic operation
- Workflow tips
- User questions
Fault Follow-up
Support for equipment faults, usage questions and changing workplace requirements after handover.
UPTIMEOne local team remains accountable.
- Fault follow-up
- Usage questions
- Service continuity
OBC SERVICE COMMITMENT
Try before you decide.
Keep working when equipment fails.
Our aim is simple: help customers choose confidently and prevent equipment problems from interrupting daily office work.
FREE EQUIPMENT DEMO
Experience the machine before making a decision.
We provide a free equipment demonstration so your team can understand the machine, its functions and how it fits your workflow before proceeding.
UNCONDITIONAL LOAN MACHINE
Your office work should not stop because a machine has a problem.
If a customer's existing machine has any problem, OBC will lend a temporary replacement machine free of charge and without conditions, so daily work can continue while the original machine is being attended to.
No conditions. No interruption to your essential office work.
SIGNED CUSTOMER CONFIRMATIONS
Real equipment support.
Confirmed in writing.
Signed equipment support confirmations covering photocopiers, interactive white boards, large format printers and temporary replacement equipment.
Use the mouse wheel, drag, or swipe sideways to view all 21 signed documents.
OUR SERVICE APPROACH
Support built around uptime.
Clear Scope
What is included should be confirmed before work begins.
Practical Advice
Recommendations focus on useful outcomes, not unnecessary complexity.
Local Follow-up
Service coordination continues after delivery and installation.
EXISTING CUSTOMER SERVICE CALLS
Call the local service contact.
For existing customers with machine service calls in Muar or Melaka, use the direct area contact below. The main OBC line remains available for quotation and general support: +6019-6611 557.